Frequently Asked Questions

Artwork Submission Guidlines
How should I submit Artwork?
If a file is too large to email, how should I submit it?
What file formats do you accept?

Order Status
How do I check the status of my order?
How will I know if my order shipped?
How do I change quantities or cancel an item in my order?
Will I be able to track my order?
An item is missing from my shipment.
When will my backorder arrive?

Proofing
How long does it take to receive a proof?
Will I be able to make any changes to the proof prior to printing?
Will I receive a constructed sample before I receive my order?
How do I approve my order?
What if I haven't received my proof?

Shipping
Can shipping be charged to my company's FedEx or UPS account?
How long will it take for my order to arrive?
How will I know if my order shipped?
Will I be able to track my order?
Is shipping additional?

Billing
I have a question regarding my charges.
Do I have to pay sales tax?
I need a copy of my receipt/invoice.
When will my credit card be charged?
When will my credit appear on my account?

My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Personalization vs Customization
What does personalization mean?
What does customization mean?
What is a Logo Globe?

Product Dimensions
How big are the Globes?
How big are the Bottles?
How big are the Trees?
How big are the Domes?
How big are the StandOuts?
How big are the SentAFolds?
How big are the BrandStands?
How big are the Squeeze-Its?
How big are the Breezy Collection Cards?
How big are the Snow Arches?
How big are the Spin Cards?

Envelopes
Are envelopes included in my order?
What type of envelope will I receive with my order?

Mailing Services
Do all of your products fold flat for mailing?
Do you offer mailing services?
What kind of postage is required when we mail them?

Guarantees
Guarantees.
Privacy Policy.
Security.

Additional Support
How do I contact 3D Paper Greetings?