Billing


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I have a question regarding my charges.

Please feel free to call us if you have a question on your charges. 860-339-5055 Mon-Fri 9am - 6pm EST.

Do I have to pay sales tax?

Orders shipped to Connecticut will be charged sales tax. Orders shipped to Canada are charged GST, PST, or HST and Brokerage Fees (unless UPS STANDARD is selected - then brokerage fees are collected upon delivery).

I need a copy of my receipt/invoice.

Anytime after you place a standard order online, you can login to your account and print your order receipt. For custom orders, or if you need assistance logging in, please contact us at 860-339-5055.

When will my credit card be charged?

For standard orders placed online, credit cards are authorized at the time the order is placed. Your credit card will be charged when your order begins production, after you approve your proof.

When will my credit appear on my account?

Credits typically take 7-10 business days from the time we receive your item(s).